1. Complimentary Initial Consultation

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Lara Dodo Consulting Inc. offers a complimentary 20-minute introductory consultation to all prospective clients. This call is provided at no charge and is intended to:

• Allow you to describe your situation and determine whether our services are a fit

• Allow us to assess whether we are able to assist and whether any conflict of interest exists

• Provide general information about the mediation or arbitration process

The complimentary consultation does not constitute legal or professional advice, does not establish a client relationship, and does not obligate either party to proceed further. Any engagement beyond the initial 20 minutes is subject to the fees and terms set out in a separate engagement agreement.

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2. Engagement and Fees

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Formal engagement of services requires execution of a written engagement agreement outlining the scope of services, fees, and scheduling. Fees are agreed upon prior to commencement of any billable work and are set out in the engagement agreement. By signing an engagement agreement, you acknowledge and accept the fees described therein.

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3. No Refund Policy

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All fees paid to Lara Dodo Consulting Inc. are non-refundable. This applies to all services including mediation, arbitration, executive coaching, and advisory services. By proceeding with an engagement, you acknowledge and agree to the following:

• Retainers and deposits: Any retainer or deposit paid to secure services or a scheduled session is non-refundable, regardless of whether the session proceeds.

• Session fees: Fees for sessions already commenced are non-refundable, including sessions where a party withdraws, becomes unresponsive, or where a matter settles mid-session.

• Cancellations: Cancellations made with less than 48 hours notice will be charged in full. Cancellations with more than 48 hours notice will not be charged for that session, but any retainer previously paid remains non-refundable.

• Rescheduling: We will make reasonable efforts to accommodate rescheduling requests where notice is provided. Rescheduling does not entitle a client to a refund of amounts previously paid.

This no-refund policy reflects the professional time, preparation, and administrative work involved in each engagement, regardless of outcome.

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4. Confidentiality

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All mediation and arbitration proceedings, and communications related to them, are strictly confidential. Neither party, nor Lara Dodo Consulting Inc., shall disclose the content of proceedings, offers made, or positions taken, except as required by law or with the express written consent of all parties. Confidentiality obligations survive the conclusion of any engagement.

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5. No Legal Advice

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Lara Dodo Consulting Inc. provides mediation and arbitration services as a neutral third party. Nothing in our communications, sessions, or documents constitutes legal advice. Clients are encouraged to retain independent legal counsel before and during any ADR proceedings.

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6. Conflict of Interest

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Prior to accepting any engagement, we conduct a conflict of interest check. If a conflict is identified at any point during an engagement, we reserve the right to withdraw from the matter. In such cases, any unused portion of a retainer may be refunded at our sole discretion.

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7. Limitation of Liability

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To the fullest extent permitted by Ontario law, Lara Dodo Consulting Inc. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability in connection with any engagement shall not exceed the fees paid by the client for that specific engagement.

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8. Website Use

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The content on adrbylara.com is provided for general informational purposes only. It does not constitute legal, professional, or ADR advice. We make no representations as to the accuracy or completeness of the information on the website and reserve the right to update content at any time without notice.

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9. Governing Law

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These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

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10. Changes to These Terms

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We reserve the right to update these Terms and Conditions at any time. The current version will always be posted on our website with the date of last revision. Continued use of our services following any update constitutes your acceptance of the revised terms.

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11. Contact Us

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For questions about these Terms and Conditions, please contact:

• Lara Dodo

• Lara Dodo Consulting Inc.

• Email: Ldodo@laradodoconsulting.com

• Phone: 1.647.964.9477

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